I have been in this area for years and the 'man' at the front desk was the rudest customer service rep I have EVER encountered.

He questioned how much I had to spend, he never acknowledged me until after spending some time in the store and walking past his desk again.

He assumed I was taking a photo of the product by telling me, 'go ahead, take a pic and find it cheaper elsewhere." His rude, condescending demeanor clearly indicated he thought I was looking for a deal. I don't need deals, my financials are spectacular.

I explained I was organic, which was why I took the photo to do my research and he called organic people freaks. After that, I knew I would not give them my hard-earner plenty of money!

Wow, just wow! He does not need to be in business. Racism at it's finest! I'm filing a formal complaint.

Disrespectful and Arrogant Owner



Let me share my experience with the owner of the J Brown & Company. My spouse and I were in the Old Town and entered this store and began browsing products. I got interested in a few decoration items. The sale items were not marked. Therefore, I asked prices of the items that I was interested to purchase. He seemed agitated and not responsive to provide me prices.



Anyway, I got three items and approached him to pay for the items. I complimented his glasses and said these are very nice glasses. He completely ignored the compliment with bad attitude and rudeness.



He charged my card and told me that don’t come to his store to buy from him in the future. My spouse and I left speechless and didn’t know how to respond. We left his shop with really bad feelings as we didn’t know what did we do wrong.



As soon as we got out of his shop with the extreme negative feelings he gave us, we realized that we would not be able to keep these items at home as it will remind us this horrible experience and bad feelings that the owner (Mr. Brown) of the shop gave us for no reason. We were in awe and confused why a shop owner will treat his customers in such a bad and rude manner. Is he a racist or mentally unstable? Is he about to close his shop as his business seems like not doing well and he seemed frustrated?



We decided to go back, return items and ask him for reason why he was so rude and disrespectful. I told him that I want to return these items and asked him why he was so rude and disrespectful? He returned products enthusiastically and didn’t respond. We left his shop with really bad energy and feelings he gave us on the New Year’s Eve.



We came home and checked online reviews about his business and found that he treated so many other customers in a disrespectful, rude and arrogant manner as well. I don’t know how his business can survive where owner treats customers with such rudeness and disrespect. Who will shop at such a place where you have to deal with an owner who is so disrespectful and arrogant to his customer?



The decoration items he sells are exactly the same you will find at Neiman Marcus with much lower prices. He appears to buy items from Neiman Marcus and price them higher than what you can buy at Neiman Marcus.



I recommend don’t even go close to this toxic place due to its owner (Mr. Brown). He is extremely rude, arrogant and appears to have unstable personality. He is a loose cannon and you never know what type of bad feelings you may get from him that will leave you in shock and awe!!!

I have been a J. Brown shopper for over 10 years. All of my shopping experiences have been most pleasant and the purchases have been, and continue to be, of the highest quality. The shop itself is a treat to visit and equipped to provide you with a divine gift for a special person (or for yourself!) or an addition to your home that will bring a room to life and make it sing. Mr. Brown has brought good design and high style to the neighborhood. I cannot say enough about the wonderful service Mr. Brown and his staff provide.