the customer service is outstanding and the staff were very helpful.

I live out of town and it's about a 15 mile drive to their location. On at least 2 occasions I've called them for price and availability and was told that they couldn't (wouldn't) provide that information unless I actually came into the store. I was told, "We'd have to look that up on the computer." In a completely different incident, but still with them, I wanted a particular model of shotgun that they normally carried, but were "out of stock" on at the time. I left them my name and phone number requesting they call me when their product arrived. I bought one 3 months later somewhere else. I just happened to be killing time one day, and went into their store. There was the one I was waiting for.... on the shelf. Never got a call.

Their customer service is non-existent. I sure wouldn't spend $1000 on a gun or anything else there, expecting them to stand behind it.