So far, TERRIBLE experience. The first time I called, I was put into a sales associates voice mail. I left a detailed message and never received a returned call. I then called back and spoke with the Manager, that has needs some education on how to handle angry clients. She was very defensive and not very friendly. I went to the store and met a sales associate named Steve that did not hesitate to take my 1/2 down payment. He told me I would be contacted by someone to come out and take measurements~ they NEVER called! I had to call them back and let them know that i am still waiting to have measurements taken, and due for the install in 4 days!! This place is very unprofessional! Hopefully, they have some good workers to do the install!

Don't trust this business. Ordered carpet for 3 rooms. Gentleman came in and measured for 3 rooms. When the installers on 2/25/2015 they only had carpet for 2 rooms. Called Janel and asked what was going on. Her excuse was that they had miscalculated the yardage. That she would order the required carpet for the 3rd room at zero cost. An additional $635 charged to our account without our approval. The worst manager that can't even respond to our emails to get this situation rectified. Benjamin Espinoza

Not a good experience. They are dishonest people. They billed me $400 extra to move furniture and claimed I approved the charge. I had already agreed to $140 for them to move furniture. This was a 2 bdrm appt. that had no large furniture left in it. The installers thought it was a good idea to toss the old carpet out the 5th floor window into the parking lot. The HOA was called and these guys were surprised this was a problem. No one was injured and no vehicles damaged thank goodness. The installers claimed to have had to use the stairs which slowed there work. I sat in the lobby the whole time they were hauling carpet by way of the elevator. Carpet Exchange managers had no problem with any of this. I will make certain that everyone who lives in Heather Gardens is aware of the quality of people they are dealing with.

Over the years I have used Carpet Exchange for high end carpet, tile, and granite. There services have always been A1. They arrive on time, they are polite and professional, finish when they say they will, and their work is of the highest quality. Also they are very neat an clean, never so much as one carpet fiber is left behine. I would recommend them to anyone who is looking for a no-hassel installer.

Itried to get a repairs done 2 times, was finally told by some b**ch at Carpet Exchange that it was industry standard-line with it. I also caught the last installer snooping on a dresser.