Steve Williams of All Bath and Counter verbally contracted with me to renovate my kitchen and bath tubs as well as other handyman type activities in March of 2013. We came to an agreement to start work in April based on both our schedules. He didn't have the proper samples or note taking, but he convinced us based on price and his stated experience.



The nightmare begins:

Steve calls me on Sunday night March 31st out of the blue and asks that we start the following day - not sure who will show up or when. I politely decline, stating that we needed time to arrange our belongings and that it would have been nice to get a bit more advanced warning. Steve agrees but not sure when he can show up.



Finally shows up:



Some time goes by and Steve decides to a date upon which we can both agree. He states that he would be done with our small kitchen and bath resurfacing (fumes) in 1 day, maybe 2 -- we end up paying for four nights at local hotels.



The surfacing ends up having several defects identified to Steve. Some touch ups were performed. Some simply ignored. Fumes galore. We asked for staining of our kitchen cabinets. The surfaces were not properly primed. The proper number of coatings was not applied evenly to all areas of cabinet doors and drawers. Parts of our kitchen wall were stained over.



Steve tries to install an over the range microwave. He texts that it may cost an extra $75 (electrical parts). Presents a bill for an extra $200 (had to call an extra guy that he did not price in)



Steve destroys my kitchen sink area tile because he "misjudged the glue" - paints over the earlier resurfaced area. I still have to pay full price.



Paint is left all over my floor tiles - refused to clean up.



Horrible punctuality and communication:



Something would always come up with Steve. We had to delay work several times due to personal matters, worker's lack of experience or ability to show up, etc. Steve said he would pick up appliances, etc. I ended up having to rent a truck myself. There was always an excuse or issue. Steve doesn't seem to like to read texts/emails in full. He also doesn't like to hear voice mails either.



THE KICKER: Accepting payment in full, not providing a promised receipt, cutting out on further contracted work, and then demanding more money- or else!



Steve disappeared for over 6 weeks after finishing half the job. I'm paying interest on building materials and appliances baking in my garage. He then suddenly threatens my family with a lien on our house if we don't pay up for work already paid in full. Don't know how this will turn out, but warning others - AVOID AT ALL COST!