I had an appoint for a blow-dry scheduled at 10:00 am. However, the stylist was nearly 40 minutes late. Her excuse was that there had been a lot of staff turn over with schedule changes and she was confused about her schedule and unaware she was supposed to be there. Due to her being late I missed another appointment I had later that day and was charged a no-show fee. Additionally, upon checkout, the receptionist was unfriendly and unapologetic. I asked for the owner's contact information. I followed up with an email. I never received a repose from the owner. It's incredibly unprofessional for the owner to hide behind email and to treat clients this way. I was still charged full price for the service and had to pay the no-show fee for the other appointment. Honestly, that's not the issue. It's the complete disregard. Absolutely, no management how can a business be operated this way! Even after all of this, I tried to give the salon another try by scheduling another blow-dry which I had to reschedule. Apparently, the message was about received and I was tested the morning of my appointment with a very unfriendly text. It amazes me that I received a very prompt text but if you need to address an issue with the owner good luck! I had been a client here for a few years but had noticed a decrease I client care so had gone to another salon. This was an attempt to see if things had changed. Unfortunately, there is a saying your team is only as good as your management.

JJ is amazing! Love love his balayage technique and the color is a natural blend. Will be returning and recommending everyone I know.