i.eTheir customer service and communication between eachother and myself was very unprofessional. Reciept for a $600 rug was written on the back of a business card...when I called3 hours later to ask the return policy she said that she did not know and she thought there was a restocking fee of $75. I did not think anything of that...I could handle that. After two weeks when they said that my rug was going to be there I begin to call to find out what was the hold up...it turns out that there was a 10 day holding period i you wrote a personal check..no one told me that... so he said no problem they would ship it out the following week an it would be there in no time...he said it is a quick process once the check is processed...not so...I called the following week and they said any day now. I called a total of 6 times in five weeks...the day I got it, the colors turned out to be to masculine for the room...just looked different from the catalog...he told me there was a no return policy...then said that there was a 80% stocking fee...he berated me and belittled me on the phone...I had no paperwork on this rug and just thought we could work something out...I don't care who you are or how much money you have or do not have...no one should be spoken to like that!!!., A local favorite, or highly recommended because

They have beautiful furniture and outstanding decorators to help you put home together. Prices are very good...you can vary the quality. Highly recommended. Wonderful staff from owner to delivery.