My boyfriend and I purchased my engagement ring here. We realized we didn't have a huge budget, about $2000. It was during a snowstorm and the manager showed us a beautiful ring that meet our budget. They did not have the matching wedding ring in at the time, so I asked when it would be available, as the ring that I picked out was a contoured ring that would need an exact match to make it look right. The manager told me that it would be coming in in about a month. So a month later we called, and no one calls us back. We call again, no one calls us back. We finally go in two months later and are told that they were never expecting to get the matching band in, and in fact they can't even find the ring in their books to order it. They found one that was similar, but it was going to cost $2600 which we would have to pay without seeing it in person (and not even be an exact match)! That was more than the engagement ring! When I expressed my concern over the pice to the manager, she told me

Do not deal with this jeweler. They are unprofessional and rude, especially at the Downtown Crossing store.