Today, Sept 10, 2008, while going to work from Manhattan into Hoboken, NJ, I took Downing Street to get from 6th Ave to Varick St to get to the Holland Tunnel. One of these shuttles stood in my way for TEN MINUTES while waiting for a passenger. The driver even got out of the shuttle and looked at me and shrugged his shoulders. It wasn't until a school bus came behind me that the shuttle driver parked the vehicle. Why couldn't he do that when it was just me behind him? I called the dispatch office to complain and was put on hold. I held on for THREE MINUTES and then hung up hoping to find the company's web site to write a complaint. The vehicle number was 43140 and this happened at 8:20am. Since I was put on hold by a dispatch office that didn't want to deal with the complaint, I can only imagine that any complaint to management or the corporate office will just be put aside. What ever happened to courtesy, respect and just plain manners? What are the hiring practices of this company?