Dr. Abrams and Shannon Christopher (I think she is a nurse practitioner) are topnotch! I have had a few appointments or so with both of them for physicals, colds/viruses, and a physical therapy referral. Had to wait for about 30 minutes twice, but understandable. Front desk and nurses are very nice. Was greeted with smiles every visit. The new office (they moved to a stand alone building last year) is great because I can park right in front of the building, so my walk (sometimes it's more of a limp:) is incredibly short. No more walking/limping across the Avista parking lot! Can always get in the same day I call. Was seen today - in and out in less than 45 minutes.