I agree I walked out the first day of training. Heron Simmonds-Price is just awful. He bragged about his education as a big time Professor at Canisus College turns out he is nothing more than adjunct faculty for philosophy. Have fun getting a real job. He was a complete bore--yawn after yawn. The others; David Carr -owner, Russ Capise -operations manager, Jen Gomez-collection manager, and the collectors are just a group of know-nothing thugs that use intimidation, lies, threats, etc... to collect debt. They also ignore Federal and State Laws, and completely ignore the FDCPA. Their computer screens are offensive, and abusive. They all use alias as they break the law daily. UPG LLC Midwestern Alliance, Jamaica Office, Chicago Office, and bar property owned by David Carr needs to be liquidated and fined millions. They should face some type of jail time. Contact Karen Davis of the Attorney General's office at and file a report. They are about to be out of business and jailed.