We had a problem with our pellet stove. It took 5 months to fix. They came multiple times to our house and even video chatted with the Recency Stove people in Canada. I wrote an unfavorable review earlier, but stove seems to be working now. It just took a long time to diagnose and fix.

The nicest people. They were very knowledgeable and helped me select windows for my budget. I highly recommend shopping here.