I am not one to leave reviews normally, but today I'm compelled by the rudeness and utter lack of respect shown towards me and my wife. We were recommended Car-isma because they specialize in Honda/Acura. To date, we have only had small items done here, oil changes, tires mounted and balanced etc. Nothing really to report either way on the service. Today my wife came in for an oil change and it had snowed a fair amount over night and continued into the morning. When she pulled into the the lot, it was not plowed and she was unable to see that a large boulder sat just off to one side and hit it with her drivers side front tire, blowing it out. This boulder is not marked (nor is any of the lot to be honest). After talking to my wife, we weighed our provided options - put the spare on and head home or wait for them to order a new tire - which we would pay for at full price, no discount even on mounting and balancing or anything was offered. When I arrived to the shop, I spoke with Ken. I asked about the boulder, why it wasn't marked and why their lot isn't plowed. He tried to tell me that it had been plowed once, but based on what I saw (photo's taken) there was no indication of plowing being done. But that's where the conversation turned. He asked why I was being a "D*ck" and proceeded to imply my wife (in her honda odyssey with our 2 year old in the back) was driving too fast and slid into the rock... something he tried to back pedal on by saying the Continental tires (4 month old, ironically mounted and balanced by Car-isma) were junk - not the word he used and while these are all season tires, they get terrific reviews on Tire-Rack but that was probably why she slid to begin with. It was clear that he had no concern for me as a customer land lacked even the most basic customer service skills resorting to name calling and condescending behavior. Needless to say, we won't be back here, nor will we recommend friends and colleagues to come here. I had already started taking our vehicle to the Int'l Honda in Sheboygan anyway.. sure it's a bit further to drive, but they have superior customer service.