I wish I could have given a negative stars! I would NEVER EVER STAY HERE AGAIN! I WOULDN'T TAKE A FREE ROOM!

I paid over $300 for the WORST customer service I have ever had! I didn't have towels in my room and had to go down to the front desk to get them and then was told to call house keeping..after waiting an hour and nothing i had to go back down and got them..then another hour later house keeping showed up. They offered tickets for free drink during the cocktail hour, The bartender was extremely RUDE and RACIST! I have a citrus allergy and ordered a drink. He put a lime on it, when my husband ask him can he please do another because of my allergy..he stuck his finger int he drink took the lime out, poured some of the drink out and then topped it of with club soda and slammed the glass down in front of me and walked away. The female bartender that was also there just looked. I ask her to please remake me a drink and her response was that she didn't want to get involved and called him over. He yelled and said that he fixed the problem so what was the big deal. I explained that with a citrus allergy that him taking it out "with his bare hands" no gloves and topping it off could kill me. He then said so i guess you want me to make the entire drink over. No one else that looked like me...African American was helped or served unless we called and ask several times. Every other guess was greeted and helped. I had to speak with the food & beverage manager who felt that sending cookies and milk to my room for my children was correcting the problem. I requested a refund so that we could check out and go to a different hotel and was refused. We left and went to a Marriott! DO NOT WASTE YOUR TIME OR MONEY!! Yes I am a Hilton Honors Member! By the way after sending in a written complaint to corporate via email, it took a week for a response via email that only said they got it and then another 4 days for a phone call. Still no points or compensation!