This is a lovely historic hotel in Uptown Charlotte. The staff is always helpful and remember me from regular stays. The rooms are unique and cozy; I love that they don't charge you $6.00 for a bottle of water. The lower floors can be noisy at night, but I find the ambience and the overall experience well worth it.

I will give them credit. This is a very nice and beautiful hotel in the heart of Charlotte. However, everything they promise does not happen. After staying I realized that I had been over charged oven 146.00 dollars from my package price. Hotel management fixed it, only to find that their restaurant had many unexplained charges on our bill. It is clear that this hotel and its restaurant are looking for gullible guest that have more money then common sense. Also be aware that at dinner they will tell you Gratuity is not included and still charge you gratuity. We ended up leaving a $40.00 tip for a $100.00 dinner; ridiculous. In conclusion, choose this hotel if you want a overall horrible experience where you have to check behind there every move, or choose to stay some where else.

Service can be a bit slow but the food is very good.