i also have a claim from 12/23/14. I paid for an overnight fee and it sat in their store for 4 days before it was sent out...ended up getting there a week later instead of overnight. I also am getting the BS from the manager that they are working on it. I wish I would have read the other reviews before I used their services. Obviously the owner hasnt seen these or doesn't care about his customers

I shipped a package on 11-28-14 that was damaged by FedEx Groud. I submitted the paperwork for a claim on 12-20-14. One 1-19-15 I'm still waiting for the manager to file the claim & report the status. I was told that I would hear something by the end of 1-16-15 and still cannot get in touch with the manager.