Lowes of Clarksburg, WV.
May 31st, 2021 between 1-2 pm.

On May 31st in the early afternoon, I attempted to exchange a lifetime warranty tape measure I purchased from Lowes. Lowes no longer sales that brand of tape measure and the customer (non) service manager would not entertain a refund or store credit to purchase another brand. Told me to go online and get it exchanged through the company. Needless to say I did not buy another one at Lowes. I hope the $20.00 tape measure was worth it to Lowes to lose my business because I will now go to Home Depot for my purchases.

Since I moved to this area I have spent almost 20k (5 years) at Lowes to include a new single axle trailer, Huskavarna riding mower, tiller, pressure washer, whole house wall to wall flooring, stainless steel appliance set, loads of lumber and drywall as well as many other purchases of lesser value.

To be fair, the elder gentlemen working in the tool department tried his best to talk to the customer service manager to help me out but was unsuccessful, He deserves a 5🌟 rating.

My advice to you if a warranty is involved is to go elsewhere because lowes likes to keep your money but does not like to keep their promise.

Very nice all