I called to get my contacts about two weeks ago and I new I needed a eye exam as my prescription was expired but being were on a lock down it was very hard to get a exam. When I spoke to the first person they said they would order me a box of contacts for each eye for now and hopefully soon enough I could get the exam. Well about two weeks passed maybe like 10 days and I never heard from them I called yesterday and I believe I spoke to Steve and he said that basically I never spoke to them and I was lying to him! He was the most Obnoxious rude person I've ever spoken to! He refused to give me my prescription and talked to me in the worst manner. I was trying my best to explain to him my situation at work that I have to wear a mask and it's very difficult to wear glasses with the mask because they constantly fog up. He could care less and was literally laughing at me. Absolutely the most arrogant disrespectful POS I've ever talk to. I ended up calling my old place I use to go to which I always liked but I moved so it was a little far. They immediately gave me a temporary pair and ordered me a box for each eye even though the prescription is not exact they worked fine and I'm going to have an exam as soon as possible with them . I have 6 friends and family that used Harbor Optics and I called all of them and they will not be doing business with them again. They also agreed that the only reason they used them is cause of the convenience of the location but their customer service is horrendous. I'm a good person and very respectful I work at a restaurant as a manager and all the customers love me I know a customer service is about I've been in the business a very long time but this place or at least this guy Steve has no clue what it means to be respectful and understand people situations. Rude obnoxious disrespectful and just overall horrible customer service I wish I could a gave them zero stars!