Horrible Experience. Do not shop here. I purchased four NEW chairs and they came in a sealed box. I discovered that I did not need the chairs and planned to return them the next day so I left the box sealed. I mistakenly threw my reciept in the garbage. When I went to return the chairs the very next day that were still new and sealed in their box, I was treated like dirt. The manager of the store was very rude and refused to give me her last name. She told me that she would do NOTHING for me without a reciept. She would not even offer me in store credit. Keep in mind that the chairs had been purchased less than 24 hours and they were still in the original factory sealed box with the stores tag on it. The manager refused to look through the previous days records to find my reciept and was as rude to me as I have ever been treated by anyone in retail sales. My experience is that Big Lots is a Big Headache. They are out to make money and dont care about the customer at all.