We've boarded our two dogs here a few times. The staff is friendly, the facility is beautiful and very clean; it doesn't smell one bit, you would have no idea tons of dogs walk through on a daily basis! It has a nice retail space with interesting products and the value for all services is really great. Initially we were frustrated when we couldn't tour the facility, but when we asked, the owner scheduled a time convenient for us, but not at a peak boarding time, to come visit. They really want to ensure the dogs staying with them have as little stress as possible and parading people through on tours wouldn't make for a stress-free environment. When we got our tour we were shown an area that didn't have dogs boarding at the time, and we appreciated the concern for putting the dogs wellbeing first. Our dogs have always come home happy and clean with their own little report cards about how they did while we were away. What really impressed us however was this last stay with K9 Kaos. Our dog Oliver had a medical emergency late at night. The staff on duty called Anne; the owner and she came in immediately to assess the situation. She called us and gave calm details and recommended an action plan. Based on her assessment we asked that Oliver be checked on in an hour and if things hadn't improved, we would rely on her judgment to take him for medical attention. This was at 10:30 at night. An hour later, Anne called again and advised that Oliver should be taken to the ER Vet in Portsmouth. She told us she would call once he had been seen and would let us know whether he would be staying over night at the ER or if they would release him to her care. We agreed that even if we were asleep she would leave a message for us. True to her word, she left a message at 1 AM! the next morning detailing what had happened at the ER Vet, telling us that Oliver had been a very good patient and that he was back in in her care and was heading to K9 Kaos to rest. We were a several hours away but felt better driving down the next morning and checking on Oliver before continuing with the rest of our vacation. Although Anne wasn't there- she had been up into the wee hours of the morning for goodness sake!- her staff was well informed. They knew what had happened both before, during the vet visit and after and were able to fill us in. Oliver was his happy go-lucky self, it was great to see it with our own eyes. At the end of the week we picked up two happy and healthy dogs. If you're a dog person, you know that they're your babies. Anne and her staff are the best possible people to leave your babies with whenever you head off on a trip. We will continue to ue every service K9 Kaos offers and would recommend them anytime we have the chance. Thank you K9 Kaos!