With Emerald Club membership, car-rental has become such a breeze but the Excellent customer service provided by National staff tops it all! Very happy with my rental experience two times in a row now...waiting for the hattrik! :)

Selection was very limited when I got there, due to both business and the fact my plane left an hour and a half later than scheduled. Finally got a decent car, a Chevrolet Malibu, and It was fine for my needs. Service was good, as it always seems to be with National.

Great service fast and efficient. Check out and check in were easy. Friendly staff. Location a little confusing due to construction.

National's cars and service are excellent. Having used National exclusively for more than 3 years now, I have to say their style and select your own car approach is addictive. And I prefer their MyRewards points program over Avis and Hertz, whom I used previously.

Worst car rental experience I have ever had. Emerald member and claimed vehicle on isle at the Dulles Airport National Car rental site. Noted damage to attendant there, and at the gate before I left (annotated by attendant). Turned in vehicle at end of rental period and no one was present to check-in the vehicle. Received notice a day later that they needed my insurance information to process "a claim" against the vehicle. Spent the next week addressing that, which was found to be the same damage I had noted before leaving the lot. Waist of my time, poor coordination/synchronization of service, and undue stress/strain. There are far too many rental choices to take of this of this happening to you.

Excellent service , I caught the van at the airport the driver was very nice and helped with my bags . The man the desk was quick and I was in my car very fast . Returned my car at 4 am , put it in line and the van was there to take me to the airport asap. Great job National

Car was good. My phone died during the commute around DC to Franklin MD. The car did not have USB ports for charging and I do not have a car charger with old style plug in anymore. Should have looked into car to see who had usb charging. Was given direction that put me into DC traffic when I could have gone through Virgina to Franklin MD with much less traffic, 2 hours versus 40 minutes. I should have researched route instead of relying on the attendant.

It was a dark and stormy night, I missed a connecting flight due to plane delays, and I needed a car, the people of National were wonderful. Even though they were only renting to those who had reservations, they took care of me.

Excellent service. I loved picking out a vehicle from the Emerald Aisle- it was quick and couldn't have been easier. I fly in/out of Dulles a lot and will continue to use National. My best rental car experience ever!

Good rental car. No issues. The car was relatively new and very clean. I would rent from again.

Excellent Service - just walked to the lot and picked the car I wanted. Upgraded without extra charges, cars in excellent condition. National - The best rental car company now. Thanks!

National is the best. I love just walking to the lot and picking out a car, and driving out. Takes less than 5 minutes!

I switched from Avis about three years ago. The experience has been great with minimal issues and a very pleasant user experience.