I have been a client for several years - some hiccups, and I liked the doctors, but after today I will no longer be a client. I requested my measurements for my previous glasses (which I paid over $700 for), and, after telling me on the phone i could come into the Columbia office to get them, they refused to give them to me, even though they are part of my medical records! Clearly, it is more important to them to try and milk every last dollar out of every patient than it is to provide basic customer service. Visit them at your risk.