I have been going to Dr. John for 4 years now. He does a great job explaining everything, he has stayed open later for my husband who works longer hours so he can get his yearly exam. He has worked with me through 3 different insurance plans even when it wasn't the best plan for his own income. I highly recommend him and would never go back to any larger chain stores.

I went to see this OD, called his office to get my glasses a few times, he finally called me back. I stopped by the office on the hours he has as open and he was not there. I called him again a few times and never heard back. Yet he has the audacity to send payment request to my vision plan. I thought I would support a small shop, but if this is the type of customer service one gets at the small local offices, no wonder they go out of business.

Dr Flaim is constantly upgrading and updating his equipment for the betterment of his clients. He may sometimes appear to be distracted or rushed but the obvious care and concern is overshadowing. My daughter wanted contacts and he thought she was too young. He gave her specific instructions to see if she was capable and responsible enough and when he determined she was - we ordered them. It was nice to see someone care for her and her eyes as I do.