Great dealership with excellent service!

My satisfaction level with my recent experience at BMW of Asheville would be a 10! I felt welcomed and valued at the time of my arrival. An appointment for service was available the day I wanted it, and the staff seemed to really value my business. Tara L.

Since I just relocated to Asheville and had not purchased my BMW at this dealership, I expected to be treated as a "visitor". Boy, was I wrong. When I arrived, Lee Hamilton, the service advisor, greeted me like I was a life-long customer. She spent the time to understand the situation and to relate it on the service order so the service technician could efficiently analyze the problem. The battery drain situation was diagnosed as an intermittent problem. Being an engineer I know diagnosing an electrical problem can be extremely difficult. The drain did not occur every day. One morning when Chris, the service technician, came to work he noticed the drain had occurred and proceeded to try to identify the problem without even changing into his work clothes. Thats devotion to one's job. When the problem persisted beyond the first week, Lee offered me a loaner vehicle, while they continued to try to diagnose the problem. This was a pleasant surprise. Great work!

Dear Mr Fields,I recently purchased a 2005 BMW 645ci at BMW of Asheville. This was my 6th BMW that I have purchased and by far the best. As a side note, I still have one of the cars I purchased new 17 years ago(1992 525i with 247,000 miles). I consider myself a BMW enthusiast and quite knowledgeable about performance automobiles.The purpose of my letter is to let you know of my very positive experience with BMW of Asheville and particularly Frank Jordan. Without going into all the details, my experience exceeded all my expectations and was quite refreshing compared to more recent experiences at other BMW dealerships. The attitude of the entire staff from start to finish was impressive. Congratulations on building such a fine organization! I'm so impressed with your dealership, I plan on driving the 60 miles to have my car serviced at BMW of Asheville even though there is a local dealership within 5 miles of my residence.Kindest Regards,Kenny M.