Was buying an item called them up confirming I was on my way and to hold it for me, it's a 3 hour drive for me and when I was on the road for 2 1/2 hours, they called and said they sold it because they weren't sure if I was coming. If I say "I'm on My way" that usually means that I'm coming, unless the definition has changed ... I will definitely avoid this place and would suggest not to do business there