Horrible!!! Do not believe anyone or anything from ft Lauderdale welcome center or royal seas cruises! We were lied to and ripped off!! We got to the welcome center and informed us our reservation from an all inclusive resort changed to a resort without all inclusive option and told us we would receive a refund but when we call for a refund all we were told was we wouldn't be receiving a refund and wouldn't let me talk to anyone else about it and that's after calling multiple times and talking to multiple different people. Please please do not waste your money with these crooked people!! They don't deserve one star. Worst experience ever! Please pass this information on and save others from making the mistake we did.

Calling to ask a question, I was put on hold for 5minutes then hung up on. I call again, they pick up and repeatedly hang up on purpose. I'm trying to get my vacation situated and they can't even pick up on the phone. It's like they are playing around and are rude. What horrible customer service they have!!!

Absolutely disgraceful "customer service" if that's what you want to call it. The staff were rude, disinterested and they lied to us about our accommodation. When I called them to complain about the staff member who lied to us we were given a fake name by the customer service staff member. Avoid at all costs.