I have no complaints about the services received at the Chisholm Trail location of Complete Care; however, I have enormous concerns about their business ethics and how and how much these guys bill for their services.



My wife visited this location on 7/21/15 with what she thought were ant bites on her toes. She was advised before being seen by the doctor that our high deductible insurance plan would not cover any of the charges, so if she wanted to be seen it would cost $319.00. Since we were leaving for vacation in 2 days, she decided to go ahead and pay this amount. She was told this was the full cost. She was not told that our insurance would be billed additional amounts.



A doctor saw her for all of 5 minutes. He advised her that she was suffering from chiggers, not ant bites. She was administered a steroid injection and received 2 prescriptions. The doctor never even touched her.



Today, 8/21/15, we received in the mail 2 Explanations of Benefits (EOBs) related to this visit. To our amazement, Complete Care billed our insurance $2,050.00 and the doctor billed $850.00, for a total of $2,900.00. This was in addition to the $319.00 we paid; which was supposed to be the full charge. In their bills to our insurance they completely omitted the fact that we had already paid them the $319.00.



Folks, this is what is wrong with the healthcare system in the USA. Most people pay no attention to these EOBs since they typically bear no relation to what the individual is paying. In essence most people do not realize what healthcare providers are billing and what insurance companies are paying. Charges for this sort of simple, uncomplicated visit of nearly $3,000.00 are, in my opinion criminal, and someone should be required to account for this sort of outright fraud. It is this sort of outrageous billing for simple healthcare services that is driving the high costs of healthcare and health insurance in the USA – and every one of us is paying the price whether we realize it or not.



I am sending this directly one of our Texas members of Congress, Dr. Michael Burgess, posting it on Google reviews and Facebook, and emailing my friends. I hope that everyone that receives this message will pass it on to their friends and urge them to NEVER utilize the services of a Complete Care facility. And, more importantly, that they pay attention to what their healthcare providers are charging for their services, not just the amount of their co-pay.