I called to have my bill due date switched to a different date. The receptionist was rude and refused to let me speak to a manager. She kept telling me that "The managers don't work today" I quickly replied with "You're telling me there is not a single management figure there during operations?" and she told me NO! I asked for the district and zone manager's phone numbers and she wouldn't give it to me. The reason I needed it switched was because they set it up 2 days before my rent was due. I can't afford this membership as it is and they wouldn't let me cancel so I have no choice but to pay it. Their staff, for the most part, are all very rude. They even set the scales off on purpose. I pointed out to every staff member that the women's scale was 25 pounds over and most of them acted like it wasn't a surprise to them... but no one bothered to fix it. Horrible gym. Horrible policies. Horrible service. I can't wait for my membership to expire!!!