My wife ordered a hat for me on our 38th anniversary. It started out to be straw but had to change it to felt due to lies we were told about the supplier. It took 2 months to get my hat! Originally it was to be 6-8 weeks. All she got was half hearted applogies and excuses. When she went to pick it up they didn't even give her a box for storage. We will not be going back to this dump! Customer service rates a one on a scale of 1-10 and when she would call about the status of the hat she got different excuses/stories.