Dale May performed our annual heating system preventive checkup today. As always Dale was on time, and very professional. It is a pleasure to deal with Dale every year, he is my tech of choice when serving our heating system and a/c. Dale is an outstanding rep for Griffith Energy Service!

The technician Mike Carter was extremely knowledgeable and courteous. He introduced himself as soon as the door was opened. Unfortunately I needed a new unit. Mike explained exactly what the problem was and what was needed. I appreciate how professional he was.

Sadly, I'm still waiting on service after an initial call 4 days ago (yes, really, I've been using space heaters for 4 days!) Repeated calls generate platitudes and attitudes but no action. 1) Having installed a new oil tank the summer of 2016, it was only discovered this week that the oil tank blocks access to the maintenance panel = NO Quality Assurance on inspected work. 2) Freezing weather = being told the tank replacement team doesn't work weekends so the tank can't be moved - wait until Monday. 3) Still using space heaters.

I have purchased two heat pumps from Griffith. Excellent price and service. I would recommend Griffith to my friends. They are professional and dependable.