I tried to speak to the lady who answered the phone. I need an ac and heat unit. She was so RUDE. Unbelievable that she wouldn’t let me speak. Owner or not they need someone else to talk to potential clients. Never been spoken to so bad. I guess they don’t need new customers. She just kept saying they’ve been in business for 50 yrs. Talked over what I tried to tell her. Don’t use these people. If this is how they act and your not a client can you imagine what they’d be like if you needed service. Keep this up and your doors will be closed.

Very disappointed, heat is out the Sat before Christmas. Couldn't get to us before Dec 27th & no emergency service. Girl on the phone was also very rude.

I learned a lesson dealing with this company. Never sign anything without a lawyer looking at it. And expect a call 3 months after the fact to be ripped off for the permit fees on something you cancelled in due time.

Terrible job! Technician refused to install new furnace venting where agreed upon in contract. His reason was because he had social plans and thought he would be done quicker if he routed it horizontally through the middle of my foyer! As it was, he sawed a 4 inch diameter hole through the side of my house, and if I hadn't physically stopped him he would have sawed into my circuit breaker box. If not for the city inspector putting pressure on them, they would have left several safety issues unresolved.

I had a service call on Tuesday Nov 11,2014 and my technician name was Daniel he left my furnace in horrid condition. My furnace was over 40 years old and I figured I needed a new furnace but he dismantled everything including my circuit breaker and just left. I even gave him a grounded extension cord he spliced that and destroyed it.Please do not make the same mistake I did call anyone but these individuals.

Family Heating and Cooling has more negative reviews then positive reviews, they are hiding 37 negative review on the bottom of this yelp page and they decided to show only 18 good reviews. This is misleading just like their company and their service, please don't use them.

The customer service at this company is horrible, I don't see how they decided to go with the name Family because my worst family member wouldn't treat me less than a human. Their repair guy came to my house on a Saturday and he did his job well but the company didn't have the part I needed on hand, which is understandable. I call the office Saturday a few hours after the repair guy left to get information on the part that I needed but they didn't have any information on how much or how long before I could get the part. I finally received a call on Tuesday morning after I did my own research and obtain my own part for my furnace so I could have heat. I asked the representative if the repair guy could just come and install my part since I already paid $100 and they didn't keep me informed of the process and he said they will have to charge me $50 more to put on my part but free to put on their part on that was marked up. If you are looking for a company to trust please keep looking because this is not the one. ����

Wish I could give zero stars. This company is very easy to deal with, until the job is complete and they've cashed their check. Contacted service for warranty work following installation and dealt with Mike in the Electrical Department . Scheduling is very difficult - they will not provide an appointment window until the morning of the day the service is set to be performed. Apparently their time is more valuable than yours. Mike was very rude and condescending. I will tell my neighbors about my experience...terrible.

Wonderful service and a staff you can trust!

I had them out to my son's house and to my house when there were heating issues. They quickly diagnosed the problem, repaired it and only charged me for what I needed to have done. What an excellent business, I highly recommend them!

Bad news!! These people are dishonest and will not do what they say. I was charged for a service call where nothing was repaired, told a part was needed and they would return to install at no charge except the cost of the part. When that time came they wanted another $100.00 to come back out and attempt a repair. A total scam and ripoff. Terrible company/

needed an electrician after storm. they sent out Tom, GREAT JOB

Paid them to come clean my furnace and they broke it.They were out 4 times in less then two weeks.All after waiting for hours with no heat and a baby in the house.Because of what they broke on our furnace we were left for two night with no heat.(30 degrees outside).SO our house was 50 degrees inside.When I called to say I needed them to come out I was always told we will have somone there as soon as we can,and it was always hours later.They do not care if they were responsible for us having no heat.When I finally got fed up the 4 time our furnace went out and called to talk to a manager I explained to him what has been happening and that My family has been using them for 40 years he replied that it was because they were good at what they do.Good at breaking things and not fixing them,Good at leaving families in the cold.And good at making you wait for many hours for them.They have no emergancy number so if your heat goes out after hours you are left to deal with the cold.At the end of my conversation with the manager he told me I should call another company.What good customer service they have.So I have paid them to break my furnace and have to now call and pay another company to come fix what they broke.

I would NOT ever use this company again.And Like I said My family had been using them for 40 years.Service is HORRIBLE.If you want a headache and no heat these are the guys to call.

The service man was rude on the phone and when the worker got there he was equally rude! They showed little to none empathy towards my father ,Stay away from these people,serving customers is not what is important to them.

Family Heating and Cooling is the only company I trust to service my furnace and AC unit. They are professional and will work with you in finding the solution that meets your needs, but still works with your budget.

Family Heating and Cooling did a great job at my home. They had to visit my home twice, and each time Jason, the service tech, came within the time period given. Jason was able to determine the problem within minutes, and once he had the part, which had to be ordered, it took him no time to repair my furnace. He explained the problem to me, and after the work was done I didn't feel cheated, but was satisfied with a job well done. I would recommend Family Heating and Cooling to anyone looking for heating and cooling repair work.

It is hard to find great customer service and service in general these days, this company was very well priced for the service I requested, the contractor was very friendly, and the service was performed on time. I have no complaints and could not have gone to anyone better.

I had major problems with another company and called Family for a second opinion. They were not only able to fix the problem almost immediately, but the staff was fabulous. I would highly recommend them to anyone. Other companies could take a lesson from Family.