I usually don't write these reviewas but this case is the exception. The initial purchase was fine. Wayne was helpful. The delivery was great. After The refrigerator was set up I placed A thermometer in it to make sure that it was cooling properly. About a month after purchase my daughter left the fridge door cracked, the inside temp. Was a bit warm. I closed the door and went about my day. When I returned later I notice that the temperature did not get down to the proper cooling level. The next day it was still above 50 I moved the food to a spare refrigerator in the basement and called ace appliance and spoke to Wayne to set up a repair visit. I got a date 8 days later. I thought it was a bit long but I guess I had to wait my turn. The night before my appointment, I got a call from the service technician telling me he probably won't make it. He has other people he has to service. I thought the main reason I had an appointment was to avoid things like this. He said if I DONT hear from him sometime tomorrow he's not coming. So that had me waiting most of the day waiting to hear something. I called Wayne inquiring, he pointed me to the tech. I called the tech, he pointed me to Wayne. No one showed. I took off work for this. I called Wayne back and set up another appointment for Thursday the following week. Took off again. Got a call from Wayne in the morning saying someone is on the way. Then the tech called Thursday morning asking for the model number l, I gave it to him. He got back to me saying the part he suspects I need is out of stock and it's expensive and he won't be coming by. Directed me to Wayne again to voice my concerns. I asked about the warranty. 6 months he told me but. it was my fault the fridge was not cooling by leaving the door open. And I should just buy another fridge. I complained a bit more Then he decided on replacing the fridge with a comparable one. Told me he would get back to me in a few minutes to set up a delivery date. It's the following week now and I have yet to get that call back. I'm done with this place. Buyer be ware. Once they get your money you will not get any assistance with issues.

Terrible service! I bought a dishwasher and got delivery. They didn't bother to tell me that they don't install dishwashers and that I need a plumber to do that! When they finally delivered the dishwasher it didn't have any front legs - which it had at the store. I had to go back and get front legs....I will never buy anything from them again.

DON'T WASTE YOUR MONEY! VERY UNPROFESSIONAL BUSINESS! LOYAL & HONEST CUSTOMERS BRING BACK BUSINESS! OWNER/ OPERATOR WAYNE ROACH DOES NOT SET UP SERVICE DATES, NOR DOES HE RETURN YOUR CALLS! NOBODY THAT SPENDS MONEY IN YOUR ESTABLISHMENT SHOULD HAVE TO MAKE SO MANY CALLS TO OWNER, JUST TO GET A SERVICE TECH TO YOUR HOME FOR REPAIRS ON A 3 MONTH OLD ITEM!!ONLY TO HEAR, " OH YEAH", HOW ABOUT NEXT WEEK!! GOING ON FOR 3 WEEKS!!!FORGET IT!

I called and asked this company if the brought used appliances and was told yes and was told they do picks up in Pasadena mon wed fri ... Never got a return phone call and when I called back its been a chase with the owner Wayne for all most s week to get a return phone call ... Very unprofessional business ... Don't use them for selling your used appliances...

I called and asked this company if the brought used appliances and was told yes and was told they do picks up in Pasadena mon wed fri ... Never got a return phone call and when I called back its been a chase with the owner Wayne for all most s week to get a return phone call ... Very unprofessional business ... Don't use them for selling your used appliances...

Courteous, excellent service. Great deal on a Kenmore washer!! Thanks Wayne

I have used Ace for all my rentals, Iam more than pleased with their appliances. Great prices!

I couldn't believe the low prices & warranty for used appliances!

I liked dealing directly with the owner, Wayne. Thanks!!

I got my appliances from ace & the price was low!!!!