PERSONAL-INFORMATION First nameStephanie Last nameLegatos Email address Date7/9/15 TimeIn5:30 TimeOut6:45 WeatherHot, sunny, clear ServersNameDanielle

First nameAaron Last nameFlanagan Emailt Date7/2/2015 TimeIn5:00 TimeOut6:30 WeatherBeautiful summer day ServersNameDanielle ServerDescriptionFemale brunette with dark make-up TableLocationRound table by the video games

FOH: How can a bartender not introduce himself? Dont people sit at a bar for that extra personal touch? Other missed steps of service. This is the time Minglewood really needs to build regulars. BOH: Are these the same wings that the other restaurants order? SERENITEE RESTAURANT GROUP SHOPPER PROGRAM Survey Form Your Name Donald Valentine Restaurant Name Minglewood Day of the week/date Tuesday, June 30 Time in/out 430-545 Weather Mild,cloudy Servers Name Did not give name Server Description Man about 58 short hair, did not give name Table Location Bar Host Name/Descrip not present till I left Level of Business (busy, mod, slow) mod

Received26 May 2015 03:59 PERSONAL-INFORMATION First namekatherine Last nameesty Email address Date05.21.2015 TimeIn5:45 TimeOut8:05 Weatherchilly ServersNameheather

First name: tim Last name: sauder Date: 04/09/15

From: Weber Torres Sent: Thursday, April 09, 2015 11:51 AM

Your Name tim + meg ferguson sauder Restaurant Name Minglewood Day of the week/date thursd/3-16-2015 Time in/out 5:30-6:45 Weather cold (as usual) Severs Name Caroline Server Description med length brown hair Table Location table alang wall facing the bar Host Name/Descrip Level of Business (busy, mod, slow) mod

Your Name tim + meg ferguson sauder Restaurant Name Minglewood Day of the week/date thursd/3-5-2015 Time in/out 8:30-9:30 Weather cold Severs Name Jeremy Server Description bar tender Table Location small table in front by window Host Name/Descrip Level of Business (busy, mod, slow) mod

From: Colin Campbell Tuesday, March 10, 2015 7:58 PM

FOH: Caroline gave great service and gets 100 points on her card. BOH: Caesar, beans, and rice were all rated as bland. Sour cream not supplied Flourless chocolate cake was spongy and sent back. Crme brulee was over worked and too heavy. NORTH SHORE RESTAURANT GRP SECRET SHOPPER PROGRAM Survey Form Your Name tim + meg ferguson sauder Restaurant Name Minglewood Day of the week/date thursd/2-5-2015 Time in/out 8:30-9:30 Weather cold Severs Name Caroline Server Description med length brown hair Table Location small table in front corner by window Host Name/Descrip Level of Business (busy, mod, slow) slow Food (1-5 best):2.5 Ambiance (1-5 best): 3 Service Warm & Engaging (1-5 best): 5 Service performed correctly (1-5 best): 5 1.How many rings did you hear before the phone was answered? 2.Was the phone interaction handled in