Just refinanced with Derrick Strauss at Hancock Mortgage, and it was so easy! Filled out the initial paperwork and provided a few documents during the first meeting with the loan officer - and that was ALL we had to do! Refinance through closing only took 2 weeks. Everyone involved in the process was a pleasure to work with. No hassle at all! I highly recommend this branch. They took the time to find the right loan for my refinance and saved me $300 on my mortgage. I'm so grateful to them!