Tracy did my nails an I like it She was quick with the gel manicure. I was reading the other reviews and I realize how people do not like them. Its funny because every time im in there they are always packed. I don't care if they are personable or not as long as I leave with my nails looking good

They get one star because they do decent nails and I have no choice but to give them a star in order to write a review. Anyway,I have been following billy on Instagram for months before I decided to book an appointment. The atmosphere is just ok, and my nails came out really good. I did notice they were not very personable, but I gave them a pass because I liked my nails. You would think that after going consistently they would warm up to you and be nicer, but NO! I had been left waiting for long periods of time without anyone acknowledging that my appointment has flown by and when you mention it they are very nonchalant and act as if they could careless. They also do not and will not offer you any type of incentives for your long waits. JASON the guy who I believe who runs the shop is extremely rude and has no problem ignoring you or brushing you off. They are so unprofessional and you don't expect that considering the pries they charge. I rather go somewhere that values their customers and do good work.

Made an appt. with Billie one of the popular nail techs in this salon, you have to book 3-4 weeks in advance, he was a no show for my scheduled appt. with him I was passed off to another nail tech after an half hour later named Loe... I was satisfied with Loe's work and booked with him for my next appt. I show up for my scheduled appt. on time and the same thing happens this time I'm waiting over 30min! Then passed off to a less experienced nail tech in the back of the salon. I picked a very basic design for her to do. After she was done it was an ok job, I went to pay and it was being charged a very high price for a basic gel manicure! I asked the receptionist why is the price so high? She responded that she had no idea... She turns to Jason who is in charge and asked why my nails were so much he said it was bc I had foil on my tips. I asked the receptionist to lower the price, she then turns to Jason and sarcastically says "Jay she wants you to lower the price" he ignores her. I say to Jason I've been stood up by two of your nail techs I made appt. with weeks in advance consecutively can you please lower the fee, he never responds, he acts like I'm not even there! I paid the ridiculously high amount and left. The staff at fine touch nails are extremely unprofessional and do not care about costumer service, you will be over charged, you will be waiting for long periods of time before anyone greets you, you also may be stood up by Billie or Loe with out any apology, and passed off to who ever is available at their convenience and your expense. Jason is just as unprofessional as his staff and doesn't care about making the costumer happy. You've been warned! I do not recommend going to Fine Touch Nails!

FineTouch Nails refused to do my manicure, because I use a wheelchair. I am just 118 lbs, so it is not that I am obese and could not fit. Jason, the manager, is criminally audacious!