I have been a customer for many years. I have been coming to the store for 20 plus years, and after moving out east, and traveling for over an hour, I still continue to go to that store. I am writing this to compliment your helpful, friendly, and courteous Store Manager / Optician Robert Maslow. He spent time to help me find the right frames, and was very helpful with my order. In this day and age, it is very hard to find an individual who is interested in servicing, and making the customer happy. I have since picked up my eyeglasses and I am extremely happy with how they fit and look. I thank Factory Eyeglass Outlet for the service that I have received from the company, as well as from Robert. Continue your excellent service.