I have been using this facility off and on for the last 7 years and watched it go through 3 different management teams and I have to say this is the worst experience I have had and do not plan on using them again.



The specials being advertised are not what you are getting. She didn't tell you up front that the special is for 'very specific' units until you wonder why your bill doubles in the 3rd month. She verbally told me "oh yeah, the lock is included" but the lock cost me about $20 when I look at the first bill. When I put in my notice to vacate, she verbally told me the day after what was on the paper. I went by what she told me and showed up on that day -- I was charged for another month for a few hours of the lock still being on the unit. The front office states they have no authority to handle refunds for me -- although able to take my credit card info -- and referred me to the general manager -- Ellie @ 904 220 6684. I left 2 messages 2 days ago and this person has not responded to me.



I know we often just sign these small type agreements without ACTUALLY reading. I recommend using another one of the facilities on Dunn Ave -- save some money. But if you do, don't go by what the lady at the front desk says -- READ the documents she is throwing at you to sign. This management group is not honest in their dealings.

Nice new place! Lots of security cameras and very nice resident managers. Clean and safe. I love this place.

Nice, clean and friendly. Good place.

I am very happy with Dunn Ave Storage. The staff is friendly and very nice. The place is new, clean and safe. I highly recommend it.

Dunn Ave Storage is the most friendly storage place I have ever stored. As a customer, they always make me feel appreciated. I refer all my friends to Dunn Avenue storage.