I join the list if unhappy customers of SafeTouch Security. The way they lock you in a 5-year contract is suspect. I have been I had a 3-year contract with Wells Fargo and the last two years are with SafeTouch. In order to get out of the contract, I would owe them $949.46. Nicole told me, "it was stated in my contract that the terms were for 5 years." I have to pull my contract, but I can assure you that it was not stated that way. Otherwise, I would not have signed a contract for 5 years. I either have to buy out the contract or wait until November 2016. This is a real rip-off. Save your money and go with a reputable company.

We prepaid for 3 years for one of our office buildings. After 3 years we noticed significant costs being hit on our bank account. We called to inquire and have been given so many excuses my head hurts thinking about them. Every CSR has lied to us with different issues and we now have an completely unusable system with 8 different solutions to try - none of which make any sense. We have requested a copy of the documents and they give us a ton of excuses why they have not provided them. On top of all this - they call me repeatedly to sell me a system and I am on the national do not call list AND I am a freaking customer. Pathetic excuse for a business to prey on hard working individuals and businesses and steal from them.

Their product is great. Their workmanship and customservice are the worst I have ever witnessed. They hacked into my wiring leaving exposed wires, wires hanging from the junction box and broke a window placing a sticker on it. I had to repair all of it because I left town immediatl for the military and did not meet their ten day notification requirment. They however did not even come out to look at the discrepcanies and now they block my phone calls...yet I am uner contract to still pay them! THE WORST BUSINESS EVER!

They're easy to deal with, and prompt with installation & transfer. Customer service could use a little work, but they are available after business hours.