I had a bad experience, wanted to return an item, they have a 2 week policy on returning items, I call it a way to steal people's money!! Never going back!

My wife and I had an unpleasant experience at the customer service desk, and got into a conversation with a very nice couple outside the store. We mentioned our experience and as it turned out, their son is the store manager! She was escorted back inside, introduced to their son, who listened to the problem and took care of us right there! If you encounter a customer service problem, calmly speak with the store manager, because that's what they're there for!

Best Buy employees don't work on commission.....I've had nothing but friendly service at this location. Perhaps you were looking through rose-tinted goggles?

Very bad customer service. Don't buy a TV over 29" and expect that if something goes wrong with it within 90 days and we have a receipt, that you can just take it back to Best Buy and they will fix it or replace it. If your TV is over 29" you have to make an appt. for someone to come and look at it and then you have to wait atleast two weeks for the part to come in.

Customer service is horrible. If you have a question, employees are very reluctant to help you unless you are buying something. If you are a customer buying an item, they want to sell the highest priced item to better their commission, rather than listen to the needs of the customer. In their adds, they hardly ever have any of the items in stock and almost never honor a competitors price.