On March 18, 2014 I went to Jiffy Lube on Kipling in Lakewood for an oil change on my 2012 Subaru. I was told by the customer service person rep in the shop that I also needed my front and rear diff fluid changed as well as my transmission fluid. I was given a sheet that listed when these services were due that says "manufacturer recommendations."

I opted to have the oil change and the front and rear differential done at that time. I said to the customer service rep that checked me in "Do they know what they are doing with the differential? I know on a Subaru it can be tricky." He said yes, they knew what they were doing.
The next day, March 19, I was driving from my home in Lakewood, Co to Cheyenne, WY for work when my AT Oil Temp light came on. I immediately pulled over and shut the car down, letting it cool off. While it was cooling, I looked up the closest Jiffy Lube in Ft Collins, CO. I drove straight there.
I explained to the customer service rep what had happened . He said we would ask them to check the diff fluid and said they could do the transmission fluid change. I agreed to have that done.
He assured me the tech checked the differential fluid and they were fine. The tech then changed the transmission fluid.
On Saturday, March 22, my family and Iwere driving West on I70 and when suddenly I saw my mpg indicator shoot all the way up and noticed that when I pushed down on the accelerator it was working. I immediately started pulling over to the shoulder. At some point during the initial noticing of the mpg surge and before I came to a complete stop, there was a thunk. The car was still running, but when put into drive, it would not move.
We called for the nearest tow truck in the nearest town which was Green River, Utah. Our main concern was that I had 3 children sitting in a car on the side of a freeway with no lights, no buildings around and semi trucks speeding past at 80mph. We were able to reach Green River Towing and have the car towed (and us transported) to Green River.We stayed at a hotel that night in Green River. The tow charge to 1st Choice Auto was $200.
Since 1st Choice Auto could not service this 2012 Subaru, we arranged to have the car towed to Grand Junction Subaru. The nearest Subaru dealer. This tow was $525. We had to hire a shuttle to take us to Grand Junction ($200) to rent a car. There was nothing open on Sunday to wait for the car to be repaired. We rented a car in Grand Junction ($387).
The car was towed to Grand Junction Subaru and upon doing the initial inspection, they discovered the front differential was empty and now the CVT transmission needs to be replaced. Further, I found out that my transmission fluid should NOT have been replaced until 100,000 miles. The "manufacture's recommendations" given to me were wrong.
I am now out:
$200 initial tow
$200 shuttle service to Grand Junction
$387 car rental
$525 second tow
$241 for the transmission fluid change that did not need to be done for another 40,000 miles
$1553

PLUS the initial estimate of $8855 (attached) to repair the car. PLUS the damage done to the skid plate/bumper.
More than $10,000 damage because the front differential fluid was not filled. NEITHER JIFFY LUBE WILL TAKE RESPONSIBILITY. THEY ARE THE ONLY PEOPLE WHO TOUCHED MY CAR.