I booked an appointment online and was pleased to get a call back 15 minutes later. I dropped the car off at 7:45 a.m. shortly after. Rick at the front desk is a friendly guy. I advised him there was a hole in the muffler and asked if it was standard to replace the muffler and the tailpipe. He said they would look it over and give me a call after determining what was needed. At 2:30 p.m. I still had no call, so called Rick, who said they'd had trouble with another vehicle and had not yet looked at mine. He apologized and said he'd get back to me. So then I checked the Yelp ratings and saw the low overall average. I figured it was ok, and he'd call back soon though. 90 minutes later I called again and Rick advised his guy had the car on the lift and said, "hold on, I'll go get the word from him." Then he said, "Give me two minutes and I'll call you right back." At this point, I was done and headed over to retrieve the car. It was just getting parked and Rick was headed into the shop and was picking up the phone to call me when I walked in. He said I had a hole in the muffler and tried to sell me an upgraded muffler. I had told him 8 hours earlier I had a hole in the muffler. I got the key and a verbal estimate, and left with the still unrepaired vehicle. I stopped at Sundance Automotive on the drive home, told them what I needed, and have an appointment for a new muffler at 8 a.m. on their next business day.

Went to them needing a vehicle inspection check before I purchased a Lexus RX 350. They fit me in at last moment notice, even knowing they would have to stay past closing to get it done for me. I really appreciated that they understood If I didn't get this inspected right away, this vehicle would have sold to someone else by the next morning. When a highly desirable & popular vehicle, with very low miles for the year, is for sale, they sell extremely fast & I couldn't come back the next day. They assured me that they would check it all over as if they were going buy the car for themselves. Even though it was past closing, they still took their time & were very detailed with their inspection & took it for a test drive first. They showed me under the car when on the lift & explained the areas they were checking & the outcomes they saw. They also answered all my questions with a great attitude & I had a lot of questions. The cost was very reasonable & actually much lower than other companies who don't even take the cars on test drives. I end up buying the vehicle. Their low ratings were from many years ago, so I would give them another chance & see for yourself. I saw how they cared about the job they were doing.

DO NOT GO HERE. RICK IS THE ONE WHO I DEALT WITH HE TOLD ME MY HEADER WAS WARPED HE ALSO TOLD ME HE PUT IN A STEEL GASKET WHICH I FOUND OUT TODAY WHEN I TOOK MY TRUCK TO ANOTHER EXAUST PLACE AND ACTUALLY TOLD ME MY HEADER WAS CRACKED HE WELDED IT FOR ME AND REPLACED THE GASKET AND THE GASKET THAT RICK HAD INSTALLED WAS NOT STEEL. DO NOT GO HERE BUNCH OF CROOKS AND THIEVES

Avoid this place at all cost unless you like being ripped off, lied to and paying $100’s of dollars in damages they cause...



Needed an oil change done before I brought my car in for emissions. Had them do an oil change and rotate tires.



After everything was finished, came in to pay and he starts going on how my transmission fluid was dark--unfortunately for him, he didn’t know I had just had the transmission completely rebuilt a few weeks ago. When I confronted him on it, the back peddling began with "oh i didn’t mean it was dark but that you should check it". Started becoming irritated and told him you just told me specifically it was dark. Anyways, I dropped it as I had 45 min to get to the emissions center.



Start driving to the emissions center and just about to get onto I-70 when i noticed a metallic noise. Pull over and start checking the lug nuts. 1 lug nut missing back rear and all 4 lug nuts on the front left were completely loose(they forgot to torque them after he threaded them on) I could turn all the nuts by hand they were that loose.



Called them up and Dan tells me to drive a mile back to the shop.......Well what happens if my wheel falls off. He tells me "we'll pay if anything happens"…..ya right… What idiot shop tells a customer to drive back to their shop with a wheel completely because they forgot to tighten it?



I get back and I’m quite upset. Driving down a highway at 70 miles an hr and have your wheel fall off was not a good thought. At this point, I was thankful it was me that had brought the car in and not my wife and 1 1/2 yr. old son as she would probably not have noticed the sound and got on the highway and into an accident if not killed because of the incompetence of this place.



Long story short, after the emissions, I go back to the shop and ask if they check for any damages. Mechanic tries to check without me even looking at the rotor or anything and as I walk over hes already putting the wheel back on. Tell him I want to see it as I don’t trust anything they say or do at this point. He didn’t want me to see it as there was damage to the rotor and he tries saying they are normal “rust chips on the rotor that’s 4 yrs old….no other rotor on the car has these “rust chips” Hub where the rotor slides onto is damaged. They basically tell me they caused no damage and everything was there already.



Brought the car to another shop 1 ½ weeks later as I start hearing noise on the front left. Mechanic at the other shop was laughing at the “rust chip” excuse and shows me the full damage caused on the hub and rotor and even went as far as pulling off the wheels from the other 3 to show me only the front left rotor/hub had damage on it.



Simple oil change ends up costing me $200+ in damages due to their negligence. My only regret is I didn’t have my camera phone recording everything from start to finish and not just the mechanic at the end telling me more lies.