Staff griping about assisting customer until customer voiced distress with her attitude. Debit card reimbursement received 48 hours after initially told it would be available.

I am a regular customer because of their low rates and convenience (Enterprise has the nearest office to my house of any car rental place). All the vehicles I have ever rented from them ran without a hitch, and that included the latest one, which I took to Orlando, FL and back. The only problem I have with their service is that they seem to be understaffed; often when I go to the office I only see one person in there. Can they really not afford to hire a couple more reps?

the first rental was better however it wasn't clean either. looked like someone had spilled something in the van. the second time I listened to them go back and forth for a half hour to find a rental because they had given mine away. when we found one it was at the car wash. fab.... expect the seats were wet. did he he offer me another car? of course not. because the contract was already drown up. did he offer any way to correct it nope. except sit in thebplastic. luckily my two little girls were in car seats or I would have been really mad. the coralla I had the check engine light was on and another one came on the whole time I had it. 1 week. I have rented from this for the last 5 years as we take a trip to tn every year but this was by far the worst experience

I was very impressed with the service I received and car I received was very nice. I will use this company again!