General Info

The Cross Country Group administers direct marketing, information and customer service programs for corporate clients throughout North America. For more than 25 years, Cross Country has created programs that facilitate customer acquisition and retention, brand enhancement, customer service and satisfaction and cross-sell product development. These value-added services help business clients identify new customers, retain current customers, enhance service and create new profit centers. Cross Country serves more than 250 major organizations and in excess of 40 million customers. The company provides database and Internet marketing and service network and program management. Cross Country services are delivered through a nationwide communications systems infrastructure and enhanced by a continued investment in state-of-the-art technology. The company is comprised of several businesses, which include Cross Country Home Services, Cross Country Automotive Services and HMS National. Cross Country has contact centers in Massachusetts, Florida, Arizona and Canada.