Over a decade of spa services and treatments, and this is the first review I've felt compelled to leave. Do not go. Do not waste your money. Setting aside the extremely horrid exterior, the complete lack of attention on the interior with no effort to make it feel spa like - we purchased gift certificates for $165 worth of massages for two. Once we got done, we were told our certificates didn't count towards the less expensive massages we actually received. They then demanded payment of $60!! (For $140.00 massage, of which we had $165.00 in purchased certificates!!!) The employees spoke to us like we were inconveniencing them with our presence. Apologies for the negativity here, however we implore you to NOT patronize this horrific joke of a "spa"