I purchased a Master Spas Twilight Series 7.2 hot tub from Orange County Pools and Spas (OCP&S) in Middletown, NY in May 2013. I have had nothing but trouble, the hot tub water temperature continues to rise, while in use, above the temperature that the tubs thermostat is set to maintain. For instance, the outside temperature the other night was 60 degrees and the hot tubs thermostat was set to maintain a water temperature of 96 degrees. After 60 minutes of use the water temperature was 100 degrees and continues to rise. The OCP&S Service Technician came to our house and ran the tub, observed the temperature rise himself, acknowledged that this problem was occurring and stated that it was not normal for the hot tub to operate in this manner. In an attempt to address this acknowledged problem, the OCP&S Technician returned to our home several times and replaced the mother board, control panel and both pumps (pumps were leaking water about a month after purchase). None of these actions

From day one when we purchased our above ground 33 ft round pool from OC Pools, there is no better customer service I have recieved. Every problem with closing and opening, they have been right on the money! The staff in the Middletown store is who I deal with from the regular guys to the new people, GRADE A JOB! Keep up the good work, I read the other reviews and sorry if your service was less then STELLAR! OC Pools always give me GREAT SERVICE!!