I had a great experience at autosense last week. Ken jr treated me great. I was quoted 500 dollars for a new starter a couple months ago at another place very popular in Glen Burnie but ken jr charged me 369 which I thought was more reasonable. No surprise issues. I was happy. I don't know why everyone is beingso hard on the lady at the desk.... she gave the couple in front of me great customer service and i received the same. To the person who said she doesn't seem to know anything about cars. ....I wouldn't expect her to know anything about cars. ... she's admin. I would leave my car questions to the mechanic. Best experience i ever had with a mechanic and my starter has a two year warranty. Thank you!