I signed a contract w Larry Hill, President, on June 7, 2013, to move my furniture from a Storage Unit in Gretna, LA to Mobile, AL, on June 9, 2013. I paid a deposit of $350. to Mr. Hill on June 7th. The balance of $550. (Total-$900.) was paid to Mr. Hill's designee, Steve, on June 10th, after all of my belongings were removed from the 26’ moving truck & placed in my home. Mr. Hill did not come to my home to supervise his staff during movement of my belongings from his moving truck & placement into my home on June 10th.

My antique sideboard mirrored buffet hutch was placed, in a tilted position, against the wall, by the door, in my formal living and dining room by Mr. Hill's moving staff. It was knocked over by his moving staff, the mirror shattered, wooden frame & pieces of the trim broke, when they came through the door w another piece of furniture. Mr. Hill's moving staff quickly swept up & gathered the shattered mirror glass & placed it on a furniture blanket. Steve removed a piece of the mirror from the furniture blanket as a sample & evidence for Mr. Hill's convenience. I measured the beveled mirror in the presence of Steve & it was verified to be 3/8” thick. Steve, his assistant, told me not to worry, & assured me, that Mr. Hill would come to my home to check on the completeness of & my satisfaction of my move & that the mirror would be replaced along w the necessary restoration of the frame & trim. Several boxes were soaking wet & fell apart that were witnessed by his staff as they brought them into my home. I was informed that the truck obviously has a leak that allowed rain waters to come through.

After discovering that Steve & the moving staff were gone, I contacted Steve on his mobile phone at 205-586-5455 at 3:42 P.M. & informed him that he did not provide me w an Incident Report. Steve informed me that, I could get an Incident Report, but did not need one. Steve informed me that it is standard for Mr. Hill to follow-up with customers the day after a move. He assured me that Mr. Hill would come to my home on Tuesday June 11th, to complete my move & would get measurements, as the reason he did not provide an Incident Report. I informed him that I would be home at 5:00 P.M.

I was not contacted by Mr. Hill on Tuesday June 11th. I initiated contact w him at 251-366-8250, on Wednesday June 12th, & discussed the Incident. During this discussion, Mr. Hill stated that he would get back w me after speaking to Steve, who had a sample of the shattered mirror glass. I specifically indicated that the mirror was beveled & 3/8” thick. Mr. Hill never contacted me to schedule an appointment to come to my home. On June 19, 2013, I wrote a letter to Mr. Hill & emailed it to him, modernmovers@comcast.net, as an attachment. I initiated another call to Mr. Hill at the beginning of July. During this contact, I mentioned the email to him & he stated that he does not check his email. He also stated that he has been too busy to contact me regarding this matter. Mr. Hill agreed to come to my home on July 10, 2013 between 5:30/6:00 PM. Again, Mr. Hill did not show up as he promised. I saw Mr. Hill on October 10, 2013, at a furniture store on Dauphin Island Parkway & brought this matter to his attention again. Mr. Hill promised to come to my home at the beginning of next work week (October 15th or 16th). Mr. Hill did not come to my home & I have not heard from him to date.