First time customer today. Trying to find hair color and which to product to mix it with. Went to ask girl at counter who was busy playing with her cell phone and she tells me, "she hasn't read it, a couple of ounces she thinks". I put the color back and tell her I'll be back when someone knowledgeable it there, she simply says, "ok", and continues playing on her cell. Not the trained professional to assist me as these stores claim. Btw, the way another customer came in and became irate after she made a special trip on her lunch break for a specific product she had called in advance to make sure they had and they didn't. Avoid this store!