The crew was terrific. The curbside service was great. I will miss them. The office and accounting made this a horrible experience. I paid every month for over two years. But they bill every other month, so they tacked on late charges to my account without notifying me. I ended up, after paying the service charge every month for two years, owing them an additional $102.00. For nothing. For bad bookeeping on their end. Argued the point with the customer service person on the phone and she refused to see the pointlessness of the charge. They won't have any more of my money. Shame, too, because the service outside the office was terrific. But watch your account! Predatory!

Econo-Haul is the best ever! Anything on the curb will be taken. Even took a recliner chair that no one else would take (Goodwill, Salvation Army, Catholic Charities, etc.). We have been loyal customers for several years and have absolutely NO complaints about anything and have recommended their service to everyone in our development. I give them a rating of A+++++.

Absolutley horrendous customer service. Totally rude and obnoxious office staff. For Goodness sake it's trash. Met our driver one time, he seemed ok, despite looking liked he was dragged out of bed with a hangover from the worst side of town. Then he lied about us two times to the office and the office said "We have to believe our driver". Ok then....believe your driver and I will take me and my family's accounts with me.

I was with them for over 6 years until now. I had one issue with the removal of my trash and received rude and poor customer service from the office staff. The office staff act as if they are the only trash removal company in the state of Delaware. Cancelled my service and went with someone else.

I agree that the office staff can be extremely rude. What ever happened to the customer is always right? I am elderly and they always lay my cans on the ground and never replace the lids. The cans are difficult for me to lift. I too am considering changing providers!

Great service until there is a problem. Destroyed my trash can and offered one month free (value $21.50) for a trash can that cost $60. Unacceptable. Staff was very rude when I questioned their methods. I will cancel service and find a trash company that appreciates my business, I suggest you do the same.

I have been a customer for 10 years great service

It's at the curb they'll take it no questions asked. Just don't take a nap at the curb.