I discovered Imagine Home Lending at the Veteran Bonanza in La Crosse. The booth staff were very nice, and as a veteran, they informed me about Homes for Heroes. When I was ready to start looking at homes, I contacted Chris. He hooked us up with a Homes for Heroes real estate agent, that was as committed to our new home mission as he was. We spent over 50 hours looking at homes allover WI with him, and shockingly, my husband even enjoyed his company. When looking for homes in MN he was able to get me Homes for Heroes agent that covered MN and worked in the same brokerage as our WI realtor. Chris was beyond on top of his game. I don't think I ever left him a message that was not returned within minutes. He even answered his phone on nights and weekends. I even told him "no rush" on things, but he was still bustin'-a-move to make things happen. He explained the process, and where we were in the process, in easy to understand terms. If 3rd party results were delayed (well, septic, appraisal, inspection, etc.), he was on them to move things along at a reasonable pace. He is not a "yes" man to anyone but you, the customer. He works with what's in your best interest. He is very professional and realistic via phone, in-person, and E-mail. My husband even enjoyed meeting him, and he doesn't really like anyone! When signing the paperwork at the title company, there were no surprises because Chris had covered everything. He was able to summarize 100 pages of legalise into 1 paragraph of what it means to us. He even provided a surprise housewarming gift; if you want to know what he offers, you'll have to finance a home with him! It's hard to believe that Chris has a family, because he puts 100% into treating the customer right! My only "complaint" is that I can't have Chris and Imagine Home Lending service my loan. He says he is always available if I have questions in the future. Once a customer of Chris', always a customer of Chris'!