They were so fast I was shocked. I called them and within 30 min. I had a sales men at the door. He was extremely knowlegeable of the product. I had two other gentlemen here from comptitors and they did not inform or ask any questions. I felt comfortable with this company. He saved me money by using some of the materials that we already had . The repair was done correct and the technician showed me what he had done. Definetly I will call them with another repair .